Return Policy

RETURNS
We always hope that you are happy with your purchase. However if you are not satisfied for whatever reason in accordance with the EU Distance-selling law you must contact us within 14 days of receipt.

Always contact us before returning any item via email to : info@dtf-printinguk.co.uk. A returns number will be supplied. We will then need you to confirm the date you shipped the item back.

Refunds will be given within 5 days of us receiving the goods back or receiving evidence that the item(s) were shipped back to us.

Exemptions to the above:
* This rule does NOT apply to custom made orders

The cost of shipping the item back to us (unless the item was damaged) is the responsibility of the buyer and this will not be refunded. The original shipping cost of sending the item out will be refunded.

Please note items will need to be returned to us in their original packaging and in the original condition (not used, worn , washed or damaged) for us to issue a refund.

No returns accepted after 14 days from receipt of goods.

Should an item be returned for non-delivery due to buyer providing wrong shipping address; order will be cancelled and partial refund given for purchase price of items only (no refund on original shipping charges). As stated earlier, it's the responsibility of the buyer to provide the correct shipping address at time of purchase.

All refunds are issued in the same method they were received - so if you paid by paypal the refund will be via paypal.

 

LOST ITEMS
(See shipping notes above "Lost in Transit")

Please do contact us within 14 days of purchase to report any non-delivery. If we do not hear from you until after this time, a refund or replacement will not be issued.

 

DAMAGED ITEM
All care and consideration is taken when items are packed. They are all checked before being wrapped securely for dispatch.

However should your item(s) arrive damaged, please contact us immediately. We may require photographs of the items damage and the box (this is for claim purposes). We may request that the item is returned to us- if so, once the item is received we will refund the original item cost including the shipping as well as reimbursing you for the cost of returning the item.

We cannot give refunds without photographic proof of the damage to the item and photos of the box/packaging. Please do not throw any of it away until everything has been resolved.

Please contact us about any damage within 14 days of receipt of goods.

Please note refunds or exchanges are only given for items damaged in transit. We cannot refund or replace items that have been damaged due to rough handling or dropping.